TRANSPORT GRATUIT PENTRU CUMPARATURI DE MINIM 250 lei
7. The Right of Withdrawal
Under the legislation, giving up purchase is applicable only for natural persons not for legal persons.
Please note that you get a period of 14 days to withdraw from the contract without having to justify the decision to withdraw without incurring any costs other than those referred to in Art. 13 para. (3) and Art. 14 of Ordinance no.34 / 20014:
additional costs if you choose explicitly another type of delivery other than standard delivery offered by BOWEMA.
the direct cost of returning the goods
You are responsible in terms of the reduction of the products values which occurs in their handling, different from what is required to establish the nature, characteristics and operation of the products
Before expiry of the withdrawal, you must inform us in writing about your decision to withdraw from the contract.
For this purpose, you can use the option to make any other unequivocal statement that expresses the decision to withdraw from the contract and send it to us by e-mail at firstname.lastname@example.org
CAUTION: communication concerning the exercise of the right of withdrawal must be sent to you before the expiry of 14 calendar days calculated from the date of receipt of goods.
Please note that by law, the burden of proof of exercising the right of withdrawal in accordance with the above, belongs to you.
When using the right of withdrawal, you are required to return the goods or hand them to us or a person authorized by us to receive the goods without undue delay and no later than 14 days from the date on which you have communicated to us
The deadline is met if the goods are returned before the expiry of 14 days.
If a right of withdrawal, we will refund (using the same payment method that you used for the original transaction) all amounts we have received as payment from you without undue delay and no later than 14 days from the date you have informed the decision to withdraw from the contract.
Please note that we have the right to defer the refund until we receive the products that have been sold. Exceptions to the right of withdrawal are exemplified in the following section.
Goods must be returned in the same condition in which they were delivered (in original packaging with all accessories and complete documentation with tags intact).
They will NOT be accepted as return:
Products that do not have the original packaging that came completely
Product identification labels or packaging or label is damaged or missing return
Products that have been custom made, personalized with name and other elements applied to customer request.
NOTE: If it is found that the conditions mentioned above, the value of returned products will not be paid, and the package will be sent back to the buyer which is expected to bear the costs of forwarding.
If the returned product shows damaged packaging or incomplete, traces of wear, wear, use, scratches, bumps, missing accessory or documentation, we reserve the right to decide whether to accept the return or stop the sum of its value, a sum that after the evaluation of the damage will be communicated to you.
The buyer is obliged to notify their intention to return by email to email@example.com, e-mail must include the date and order number.